Cashier/Receptionist/Scanner
Position Description: Cashier/Receptionist/Scanner
Reports to: Service Manager/Controller
FLSA Status: Non-Exempt
Position Information: The Cashier/Receptionist/Scanner is responsible for the receipt of payment from customers and employees in payment for goods or services, and accurately records the amounts received. Must present a professional, friendly image. Perform general clerical duties. Must present a professional appearance. Provides general office support with a variety of clerical activities and related tasks. Will be responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties as well as scanning.
Position Responsibilities:
- Receive cash, checks and credit card payments from customers and record amount received.
- Flag and close repair orders.
- Make change and issue receipts to customers.
- Responsible for daily cash reconciliation.
- Refer customers who have additional questions to the service consultant or other appropriate individual.
- Handle customer complaints with integrity and poise and escort or refer the customer to the appropriate individual for further communication.
- Perform general clerical duties.
- Attend training classes as directed by supervisor.
- Follow policies and procedures as set forth in Employee Handbook.
- Any other duties as assigned.
- Answers incoming calls and directs the caller to the appropriate person, if asked for by name, or department.
- Communicates with callers in a professional, courteous and efficient manner, minimizing the time a caller is put on hold. Informs caller if there is no answer, requesting if they would like voice mail.
- Takes messages, if requested by the caller, including full name, time of call, reason for call and return number. Communicate messages to the appropriate party in a timely manner.
- For general inquiries, provides callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
- Updates and distributes company telephone roster.
- Greets and directs visitors to the company.
- Provides callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
- Receives, sorts and forwards incoming mail. Maintains and routes publications.
- Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
- May also assist with other related clerical duties such as photocopying, faxing, filing and collating.
- Scanning
Knowledge, Skills and Abilities Required:
Educational: High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.
Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, percentages. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Other Skills & Abilities:
Skill and ability to operate a computer. Skill and ability to organize and prioritize work. Skill and ability to meet deadlines and operate office equipment. Skill and ability to use company software.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving several concrete variables in standardized situations.
Special Skills (i.e., licenses, certifications, etc.): Excellent oral communication skills. Ability to read and comprehend instructions and information. Ability to work well with customers. General math skills. Ability to use personal computer applications including word processing and spreadsheet applications.
Physical Demands and Working Conditions:
Frequently works on a computer or doing other “close vision” work. Finger and hand dexterity required to operate a cash register and handle cash. Occasionally requires the ability to lift 20 pounds of material.
THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB.
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Signature (Employee) Date
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Signature (Supervisor) Date